0866-2492456 9642776666
retailcorporatefinance@gmail.com Mon–Sat: 9:30 AM – 6:00 PM

Customer Corner

Complaints & Grievance Redressal

Our Commitment to Customer Satisfaction

RCF Finance Private Limited is committed to resolving customer grievances fairly, promptly, and transparently. Every complaint is treated with confidentiality and routed to the appropriate authority for swift resolution.

Lodging a Complaint

There are multiple ways to submit your complaint or grievance to us.

Written Complaint

Submit your complaint in writing to the nearest branch or to our Registered Office in Vijayawada.

In-Person Visit

Visit any branch or the Registered Office during working hours (9:30 AM – 6:00 PM) to log your complaint in the Complaint & Grievance Register.

Telephonic

Call our customer care at 0866-2492456, available Monday to Saturday, 9:30 AM to 6:00 PM.

Online / Email

Submit your complaint via email at retailcorporatefinance@gmail.com or through the online portal.

Anonymous Complaints Accepted

Aggrieved persons may also submit complaints anonymously if they do not wish to disclose their identity. Your grievance will still be taken seriously and addressed.

Grievance Redressal Mechanism

Your complaint is escalated through a clear, structured process until fully resolved.

If Grievance Arises From Redressal Authority Resolution Time
Any Executive Branch Manager / In-Charge 0 – 5 Days
Any Executive / Branch Manager / In-Charge Business Head / Collection Head 0 – 10 Days
Any Executive / Branch Manager / In-Charge / Business Head / Collection Head Nodal Officer 0 – 15 Days
Resolution Process

Visit the nearest branch or Registered Office and submit your complaint/grievance. Your complaint will be logged in the Complaint & Grievance Register. You will receive an acknowledgement from the concerned branch or Registered Office. Working hours are 9:30 AM to 6:00 PM, Monday to Saturday.

RCF Finance will respond to your complaint within 7–15 working days. The complaint will be addressed to the appropriate Redressal Authority based on the nature of the grievance. You can also lodge complaints online via the website portal, by email at retailcorporatefinance@gmail.com, or by calling 0866-2492456.

If you are not satisfied with the resolution, or if you do not receive a response within 15 working days, you may escalate to the Nodal Officer:

After examining the matter, RCF Finance shall send the aggrieved person a final response or explain why additional time is needed. The company endeavours to complete this within 15 working days of escalation.

Complaint Contact Details

Registered Office
  • Flat No. GF-2, Ground Floor, Vigneswara Heights, RR Gardens, Patamata, Vijayawada – 520 010, Andhra Pradesh, India
  • 0866-2492456
  • 9642776666
  • retailcorporatefinance@gmail.com
Working Hours: 9:30 AM – 6:00 PM, Monday to Saturday
Nodal Officer

If you are unsatisfied with the initial resolution or have not received a response within 15 working days, please escalate directly to our Nodal Officer.

Final response provided within 15 working days of escalation.